Vespero Lingua Privacy Policy

At Vespero Lingua, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our generic company website and interact with our services, including personalized language tutoring, online Italian language courses, business language coaching, cultural immersion programs, exam preparation (CILS, CELI), and translation and interpretation support.

1. Information We Collect

We collect various types of information in connection with the services we provide:

• Personal Data You Provide: This includes information you voluntarily provide when you express an interest in obtaining information about us or our products and services, when you participate in activities on our site, or otherwise when you contact us. Examples include your name, email address, phone number, physical address, and any other contact details. If you enroll in a course or service, we may also collect payment information, language proficiency levels, learning goals, and scheduling preferences.
• Derivative Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site. This data is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.
• Information from Cookies and Other Tracking Technologies: We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

2. How We Use Your Information

We use personal information collected via our site for various business purposes, including:

• To deliver and improve our language education and tutoring services, including personalized Italian language courses, business language coaching, and cultural immersion programs.
• To process your inquiries and requests, such as booking a tutoring session or requesting translation support.
• To communicate with you about your courses, services, and any administrative notices.
• To manage accounts and keep track of billing and payments for our services.
• To send you marketing and promotional communications, if you have opted in to receive them, regarding new courses, workshops, or special offers from Vespero Lingua.
• To monitor and analyze usage and trends to improve your experience on our site.
• To comply with legal obligations and protect our rights and interests.

3. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., for marketing communications).
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing our tutoring services).
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax and accounting requirements).
• Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, provided those interests are not overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, ensuring network and information security).

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Data Protection Rights (GDPR)

If you are located in the EEA, you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we are relying on consent to process your personal information, you have the right to withdraw your consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where an alleged infringement of the GDPR occurred.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Contact Us

If you have questions or comments about this Privacy Policy, your privacy rights, or wish to exercise any of your rights related to your personal data, you may contact us at:

Vespero Lingua

1290 Via delle Acacie,

Floor 3,

Florence, Tuscany, 50136

Italy

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.